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Lilian User

@lilianuser3

Customer support and business development representative who improved client satisfaction through CRM feedback tracking.

Nigeria

Message

At DERMASPHERE CLINIC, I resolved client issues across live chat, email, and phone while keeping treatment and purchase records accurate. I implemented a CRM feedback tracking system that improved overall satisfaction by 90%.

At JCORE GLOBAL, I handled more than 100 customer chats and emails a day, coordinating order updates and delivery support. My chat support helped reduce complaint escalations by 75%.

At SUNRISE CONTRACTING, I made more than 120 outbound calls daily to commercial property decision-makers, qualifying leads and scheduling appointments for senior contractors. I also confirmed meetings and prepared daily activity reports.

Experience

Work history, roles, and key accomplishments

Business Development Representative

Sunrise Contracting

Jan 2025 - Feb 2026 (1 year 1 month)

Conducted 120+ outbound calls daily to commercial property owners and managers to introduce services and schedule appointments. Qualified leads, handled objections, and prepared daily activity reports.

Outbound Calling Lead Qualification Appointment Setting CRM Reporting Communication Skills Objection Handling

Customer Support/Client Retention Executive

Dermasphere Clinic

Nov 2023 - Dec 2024 (1 year 1 month)

Maintained 100% accuracy in client portfolios and resolved complex issues across live chat, email, and phone. Implemented a feedback tracking system that boosted satisfaction by 90% and increased average purchase value by 30%.

CRM Customer Support Customer Retention Upselling Cross Selling Feedback Management Communication Skills

Customer Support/Sales Executive

Jcore Global

Jul 2021 - Sep 2023 (2 years 2 months)

Handled 100+ daily customer chats and emails, managed the end-to-end sales process, and resolved issues reducing escalations by 75%. Monitored shipments and conducted post-service check-ins.

Customer Support Sales Live Chat Email Support Order Management Logistics Coordination Problem Solving

B2B Sales Executive

GoTu

Jun 2019 - May 2021 (1 year 11 months)

Conducted high-volume outbound calling to dental and healthcare practices to introduce on-demand staffing solutions. Prospected 50-100+ decision-makers daily and maintained accurate CRM documentation.

B2B Sales Outbound Calling Prospecting Lead Qualification CRM Pipeline Management Cold Calling

Education

Degrees, certifications, and relevant coursework

University of Lagos

Master of Science, Industrial Relations and Personnel Management

Master of Science in Industrial Relations and Personnel Management with a specialization in Human Resource Development and Training, completed in 2021.