Looking for a job

Asafe Kester

@asafekester

Message

I resolve customer issues across phone, email, and digital support channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer care or client support role where I can resolve customer issues, communicate across multiple channels, and deliver consistently high-quality service.

I'm currently supporting clients at Lekki Gardens Estate Limited, handling high volumes of phone and email enquiries, maintaining CRM records, and coordinating resolutions across internal departments.

Previously at Horizon Estate Limited, I managed client relationships from first contact through post-sale support and closed over 2,000 client engagements. My experience also includes stakeholder communication and confidential record management at NAFDAC, plus fast-paced hospitality support at Everything Dey Food House.

I bring a calm, solutions-focused approach to resolving issues, communicating clearly, and maintaining service quality across voice, written, and digital channels.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

Lekki Gardens Estate Limited

Aug 2023 - Present (3 years)

Handles high-volume inbound customer enquiries via phone and email, maintaining detailed records and resolving issues using CRM tools. Liaises between clients and internal departments to ensure smooth resolution of complex issues.

CRM Issue Resolution Inbound Support Email Support Phone Support Active Listening Written Communication Verbal Communication Multitasking

Sales Executive

Horizon Estate Limited

Mar 2022 - Jul 2023 (1 year 4 months)

Managed client relationships across the full sales journey, delivering product information and resolving pre-sale queries. Closed over 2,000 client engagements with exceptional communication and follow-through.

Sales Client Relationship Management Objection Handling Follow up

Personal Assistant

National Agency for Food and Drug Administration and Control

Sep 2021 - Feb 2022 (5 months)

Served as primary communication link between senior management and stakeholders, managing correspondence and screening enquiries. Maintained confidential records and coordinated scheduling in a regulated environment.

Correspondence Management Record keeping Scheduling Confidentiality

Customer Care Representative

Everything Dey Food House

Oct 2020 - Aug 2021 (10 months)

Delivered attentive, friendly service to customers in a fast-paced hospitality environment. Responded to questions, handled complaints, and ensured guest satisfaction while maintaining health and safety standards.

Customer Service Complaint Handling Hospitality Health and Safety Compliance