Open to opportunities

olajumoke adunmo

@olajumokeadunmo

Message

I support customers and teams through organized remote administrative operations.

Nigeria

Message

What I'm looking for

I'm looking for a remote administrative or customer support role where I can manage calendars, email, documentation, customer enquiries, and follow-ups while helping a team keep operations organized and responsive.

I've supported customers and internal teams across Standard Extensive Firm, Sterling Bank Plc, Guaranty Trust Bank Plc, and Olaj Fashion House, handling enquiries, records, transactions, documentation, and follow-ups across phone, email, WhatsApp, and in-person channels.

At Standard Extensive Firm, I tracked visa applications, Resident ID processing, medical appointments, and airport reception support, liaising with sponsors, agents, and government offices until each step was confirmed complete. I’m known for managing multi-step processes without letting details fall through the cracks.

I recently completed a Professional Virtual Assistance course to formalise my calendar management, email coordination, CRM, data entry, and remote customer support skills.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Standard Extensive Firm

Managed multi-channel customer enquiries and tracked visa applications, resident ID processing, and medical appointments end-to-end. Coordinated airport reception and settlement support for newly arrived clients.

Customer Support Phone Email WhatsApp CRM Data Entry Scheduling Documentation Records Management Complaint Resolution

Transaction Officer

Guaranty Trust Bank Plc

Processed customer transactions accurately under time pressure and verified documentation to meet regulatory compliance. Balanced and reconciled daily transactions and resolved discrepancies professionally.

Transaction Processing Compliance Documentation Attention To Detail Banking Operations

Customer Service Representative / Marketing Assistant

Sterling Bank Plc

Handled account opening, maintenance, and general banking enquiries across multiple channels. Supported marketing team with campaign planning and branch promotions while maintaining customer relationships.

Customer Support Banking Operations Marketing Support Campaign Planning Record keeping Compliance

Field Sales Officer

Olaj Fashion House

Built and maintained long-term client relationships both in person and remotely. Managed pre- and post-sale enquiries, order follow-ups, and resolved complaints while keeping sales records organized.

Sales Customer Relationship Management Order Management Complaint Resolution Record keeping