Samson Samuel

Handle 50+ IG DMs & 30 emails daily, processing 20 manual orders for website issues. Manage returns, escalate refunds, fix return-label failures & advise 20 customers/day on sizing/products. Track orders, shipments & cases end-to-end using Shopify, AfterShip, ClickUp & Wix. Follow SOPs on GMT shift to meet response-time & service standards.

Processed intrabank and interbank transfers with strong attention to internal controls and banking procedures. Handled high-volume transaction requests (including corporate salary and bulk transfers) and resolved customer transaction-related issues while maintaining accurate processing records.

Managed 5 executive calendars via Google Calendar & Calendly. Handled 30 support tickets daily in Freshdesk & Zendesk, coordinating remote ops in Trello & Monday.com. Organized files across Google Drive, Dropbox & OneDrive for easy access. Maintained process docs/guides and supported meetings/docs via Slack & Loom.

Processed deposits, withdrawals, and day-to-day transactions while providing responsive customer support. Assisted customers with account, ATM, and International Money Transfer (IMTO) issues, maintaining accurate transaction handling and daily operational procedures in a regulated environment.

Managed front desk operations, customer inquiries, and bookings while coordinating communication across departments. Maintained professional guest communication and supported smooth daily operations through organized follow-up.

Provided administrative operations support and maintained accurate documentation and record-keeping in a structured clinical environment. Assisted with routine tasks to support orderly documentation practices.

In progress for a BSc in Computer Science at Ahmadu Bello University, Nigeria, with an expected completion in January 2028.

Grade: Distinction

Completed an OND in Science Laboratory Technology at Auchi Polytechnic, graduating with a Distinction in 2022.