Open to opportunities

Samson Samuel

@samsonsamuel1

Detail-oriented Executive Virtual Assistant and IT Support professional streamlining operations, tickets, and calendars for remote teams.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support executives and customers remotely—coordinating calendars, tracking tickets and tasks, automating workflows, and troubleshooting SaaS and device issues—while growing into cloud/IT operations.

I coordinate remote workflows with the same care I bring to customer service and technical troubleshooting. I manage executive calendars and meeting coordination using Google Calendar and Calendly, and I keep follow-ups tight through clear task tracking and documentation.

I’ve tracked and coordinated 50+ support tickets and operational tasks using Freshdesk, Zendesk, Trello, and Monday.com. I also maintain organized file systems across Google Drive, Dropbox, and OneDrive, so distributed teams can access what they need quickly.

I’m hands-on with remote assistance tools like LogMeIn and AnyDesk and I support onboarding, SOP creation, and incident tracking. With a background in banking service delivery plus current BSc Computer Science and CCNA/CompTIA Security+ certifications, I bring structured, responsive problem-solving and a drive to grow further into cloud/DevOps.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Digital Witch IT Support Community

Dec 2025 - Present (6 months)

Managed executive calendars and scheduling workflows using Google Calendar and Calendly. Coordinated 50+ support tickets and operational tasks in Freshdesk, Zendesk, Trello, and Monday.com, and maintained process documentation and file organization across Google Drive, Dropbox, and OneDrive.

Executive Support Calendar Management Calendly Freshdesk Zendesk Trello Monday.Com Workflow Documentation Google Drive

Funds Transfer Officer

Fidelity Bank PLC

Jan 2025 - Mar 2026 (1 year 2 months)

Processed intrabank and interbank transfers with strong attention to internal controls and banking procedures. Handled high-volume transaction requests (including corporate salary and bulk transfers) and resolved customer transaction-related issues while maintaining accurate processing records.

Interbank Transactions Transaction Processing Internal Controls Record keeping

Bank Service Teller

Fidelity Bank PLC

Aug 2023 - Mar 2026 (2 years 7 months)

Processed deposits, withdrawals, and day-to-day transactions while providing responsive customer support. Assisted customers with account, ATM, and International Money Transfer (IMTO) issues, maintaining accurate transaction handling and daily operational procedures in a regulated environment.

Cash Handling Customer Support ATM Issue Resolution IMTO Support Banking Operations

Receptionist

Tivona Hotel and Suites

Apr 2023 - Aug 2023 (4 months)

Managed front desk operations, customer inquiries, and bookings while coordinating communication across departments. Maintained professional guest communication and supported smooth daily operations through organized follow-up.

Front Desk Operations Customer Service Administrative Support

Industrial Training (IT)

Ifejola Specialist Medical Centre

Jan 2022 - Present (4 years 5 months)

Provided administrative operations support and maintained accurate documentation and record-keeping in a structured clinical environment. Assisted with routine tasks to support orderly documentation practices.

Administrative Support Documentation Record keeping