Looking for a job

THERESA ONONOGBO

@theresaononogbo

Customer Service & Banking Operations Professional | 10+ Years Experience | Customer Support | Client Relationship Management | Payments & Transaction

Nigeria

Message

What I'm looking for

I'm looking for a remote support role where I can streamline executive operations, manage priorities across time zones, improve workflows, and deliver dependable administrative, customer, and operational support.

I'm a freelance Virtual Assistant who reduces administrative backlog through automated workflows, structured timelines, and proactive executive support.

I improved scheduling efficiency by 37% and client response speed by 41% through cross-time-zone calendar coordination, inbox management, follow-ups, travel arrangements, and meeting logistics.

At my previous job, I processed high-value domestic and international funds transfers with a 99.8% transaction accuracy rate. I also improved operational efficiency by 28% through reconciliation and introduced a new client account valued at NGN50,000,000 through relationship management.

My background also includes customer support and administrative operations, where I improved first-contact resolution, customer retention, records management, scheduling, documentation, vendor coordination, and confidential business support.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jul 2025 - Present (1 year 2 months)

Delivered a 29% reduction in administrative backlog by designing and implementing automated workflows for recurring executive tasks. Elevated task completion rates by 34% through structured workflow design and deadline tracking.

Funds Transfer Officer

Zenith Bank Plc

Jan 2022 - Jun 2025 (3 years 5 months)

Safeguarded a 99.8% transaction accuracy rate while processing high-value domestic and international funds transfers under strict regulatory compliance. Introduced a new client account valued at NGN50,000,000 through proactive engagement and relationship management.

Funds Transfer Regulatory Compliance Customer Relationship Management Stakeholder Communication Process Management

Customer Support Representative

Zenith Bank Plc

Jan 2017 - Dec 2021 (4 years 11 months)

Achieved a 97% service-level compliance rate by managing customer requests within established response timelines. Improved first-contact resolution by 36% through effective problem diagnosis and prompt issue resolution.

Customer Support Issue Resolution Customer Satisfaction Retention Management Account Opening Card Requests Multichannel Support

Administrative Assistant

Brandimart

Nov 2013 - Dec 2016 (3 years 1 month)

Increased document retrieval efficiency by 42% by implementing a structured records management system. Reduced appointment scheduling conflicts by 35% through proactive calendar management and coordination.

Records Management Calendar Management Scheduling Documentation Report Preparation Vendor coordination Procurement