Jumoke Moshood
@jumokemoshood
Virtual Assistant and customer support specialist delivering efficient client service and admin operations.
What I'm looking for
I’m an organized, self-motivated, and target-oriented Virtual Assistant and Customer Support Specialist with extensive experience in client relations, administrative management, and sales support. I focus on delivering efficient customer service, managing office operations, and driving client acquisition in fast-paced environments.
In my retail and banking roles, I managed customer acquisition strategies, processed account openings, guided clients through onboarding documentation, and cross-sold banking products by identifying client needs. At Wema Bank, I drove product sales through proactive outreach and resolved client inquiries to support satisfaction and retention.
I also bring strong administrative leadership from supporting executives and running day-to-day operations. As an Executive Assistant / Office Assistant, I streamlined daily operations for the CEO, managed corporate calendars, coordinated logistics and executive meetings, and drafted professional business proposals—while maintaining accurate correspondence and document handling.
Experience
Work history, roles, and key accomplishments
Retail Sales Intern
Keystone Bank
Jan 2021 - Oct 2023 (2 years 9 months)
Managed customer acquisition strategies and supported clients through account opening and onboarding documentation. Promoted and cross-sold banking products based on customer needs.
Marketing Associate
Wema Bank
Nov 2019 - Jul 2020 (8 months)
Drove product sales through proactive outreach and relationship building to improve customer acquisition. Resolved client inquiries and supported the processing of new customer accounts and administrative financial paperwork.
Brand Ambassador
Oale Mobile
Feb 2019 - Oct 2019 (8 months)
Served as the primary point of contact for customer inquiries, providing product education and support. Executed targeted marketing campaigns to boost phone sales and brand visibility.
Executive Assistant / Office Assistant
Xamxirax Consults Ltd
Feb 2019 - Oct 2019 (8 months)
Provided administrative support to the CEO by streamlining daily operations. Managed corporate calendars, coordinated logistics, scheduled executive meetings, and drafted business proposals and correspondence.
Assistant Presiding Officer
Independent National Electoral Commission
Feb 2019 - Oct 2019 (8 months)
Managed voter registration databases and verified credentials to ensure data integrity during operations. Maintained orderly crowd management and administrative processing under tight deadlines.
Secretary / Office Assistant
Oasis Insurance Ltd
Jan 2011 - Jan 2012 (1 year)
Performed clerical duties including filing correspondence, answering calls, and preparing payroll data. Welcomed and managed relations with clients, visitors, and corporate vendors, and organized logistics for executive meetings.
Secretary / Office Assistant
Nationwide Insurance Plc
Jan 2009 - Jan 2010 (1 year)
Managed office correspondence, incoming mail distribution, and document filing systems. Interacted professionally with clients and external partners to maintain customer relations.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps (NYSC)
NYSC Certificate, National Service
2016 - 2017
Completed the NYSC program and received a NYSC certificate.
Bayero University Kano
Bachelor of Science (B.Sc.), Political Science
2012 - 2015
Earned a Bachelor of Science (B.Sc.) in Political Science at Bayero University Kano.
Bayero University Kano
Diploma, Public Administration
2010 -
Completed a Diploma in Public Administration at Bayero University Kano.
ISP Computer Institute
Diploma, Information Technology
2008 -
Completed a Diploma in Information Technology at ISP Computer Institute.
ALX Africa
Virtual Assistant Certification, Virtual Assistant
Completed a Virtual Assistant certification with ALX Africa.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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