Bionca Thompson
@bioncathompson
Adaptable customer service professional skilled in remote support and problem-solving.
What I'm looking for
I am an adaptable, hands-on customer service professional with extensive experience supporting customers across phone, chat, and email channels. I have a proven track record at Amazon and other employers of resolving order and product issues, learning quickly, and maintaining strong communication under variable hours and fast-paced conditions.
I bring supervisory and security operations experience, including scheduling, payroll oversight, emergency response, and training. I am passionate about community-building and seek remote opportunities where I can apply my work ethic, problem-solving skills, and collaborative approach to contribute to team and company success.
Experience
Work history, roles, and key accomplishments
Assisted customers via phone, chat, and email to resolve order, product, and website issues in a fast-paced remote environment, maintaining high service levels and adapting to variable hours.
Customer Service Clerk
Keihin Manufacturing
Oct 2017 - Apr 2020 (2 years 6 months)
Handled transactions and billing inquiries, recorded customer requests, collected payments when required, and supported cross-departmental needs to ensure positive customer experiences.
Shift Supervisor
G4S Secure Solutions USA
Nov 2013 - Oct 2017 (3 years 11 months)
Managed all security posts and emergency responses, oversaw payroll and shift scheduling, conducted safety trainings and audits, and helped the site pass a long-standing SER audit.
Security Officer
G4S Secure Solutions USA
Jan 2013 - Nov 2013 (10 months)
Patrolled premises, monitored entry/exit, responded to alarms and emergencies, and prepared incident reports while providing customer and employee service at the GM site.
Greeted and assisted customers, managed fitting rooms and cash register operations, and maintained sales floor and back-of-house areas to drive positive shopping experiences.
Education
Degrees, certifications, and relevant coursework
Grand Blanc High School
High School Diploma, General Education
2006 - 2009
Earned a High School Diploma from Grand Blanc High School between August 2006 and June 2009.
Availability
Location
Authorized to work in
Job categories
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