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Bionca Thompson

@bioncathompson

Adaptable customer service professional skilled in remote support and problem-solving.

United States
Message

What I'm looking for

I am seeking a remote customer-facing role where I can deliver reliable support, solve problems swiftly, and grow into leadership while contributing to a collaborative team culture.

I am an adaptable, hands-on customer service professional with extensive experience supporting customers across phone, chat, and email channels. I have a proven track record at Amazon and other employers of resolving order and product issues, learning quickly, and maintaining strong communication under variable hours and fast-paced conditions.

I bring supervisory and security operations experience, including scheduling, payroll oversight, emergency response, and training. I am passionate about community-building and seek remote opportunities where I can apply my work ethic, problem-solving skills, and collaborative approach to contribute to team and company success.

Experience

Work history, roles, and key accomplishments

KM

Customer Service Clerk

Keihin Manufacturing

Oct 2017 - Apr 2020 (2 years 6 months)

Handled transactions and billing inquiries, recorded customer requests, collected payments when required, and supported cross-departmental needs to ensure positive customer experiences.

Education

Degrees, certifications, and relevant coursework

GS

Grand Blanc High School

High School Diploma, General Education

2006 - 2009

Earned a High School Diploma from Grand Blanc High School between August 2006 and June 2009.

Tech stack

Software and tools used professionally

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Bionca Thompson - Remote Customer Service Associate - Amazon | Himalayas