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Pepasosweet2 User

@pepasosweet2user

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Customer experience professional delivering world-class support, first-time resolution, and secure customer care.

United States

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What I'm looking for

I’m looking for a role where I can support customers remotely and securely, deliver world-class service with first-time resolution, manage cases in Salesforce, and reduce customer effort—while working with a team aligned to Integrity, Advocacy, and Excellence.

I’m a customer experience professional with over 3 years of experience in high-volume, fast-paced environments. I provide world-class support through multiple communication channels while staying focused on customer satisfaction and first-time resolution.

At Adecco, I supported customers via phone and email and used Salesforce to manage the full lifecycle of customer contacts, creating detailed cases for every interaction. I also processed payments, diagnosed payment errors, helped with account security and password resets, and resolved complex claim disputes while maintaining confidentiality and security protocols.

I bring an operational and people-focused background from leadership and compliance roles, including Walgreens as a shift manager, Family Dollar as a shift leader, and Securitas as a security officer. I align with ISC2’s values of Integrity, Advocacy, and Excellence, and I’m committed to creating a secure, inclusive, positive customer experience.

Experience

Work history, roles, and key accomplishments

Shift Manager

Walgreens

Oct 2024 - May 2026 (1 year 7 months)

Resolved complex customer complaints with a focus on service recovery to drive loyalty and satisfaction. Trained team members on policies and managed inventory and operational logs while providing real-time customer support.

Customer Complaint Resolution Service Recovery team training Inventory Management Operational Logs Compliance Oversight Organizational Skills Customer Satisfaction

Remote Office Administrator

Adecco

Jun 2021 - Jul 2024 (3 years 1 month)

Provided phone and email customer support, focusing on first-time resolution. Managed customer contact lifecycles in Salesforce and handled payment processing, account security/password resets, and complex claim disputes.

Customer Support Phone Support Email Support First Time Resolution Salesforce Case Management CRM Management Payment Processing Dispute Resolution Password Resets Provider Claim Disputes Documentation Requirements Confidentiality Microsoft Office Data Entry Troubleshooting Attention To Detail

Security Officer

Securitas

Mar 2020 - Jun 2021 (1 year 3 months)

Ensured compliance with company protocols while maintaining quality in facility monitoring and documentation. Completed required monitoring and documentation duties according to established procedures.

Documentation Compliance Security Operations

Shift Leader

Family Dollar

Mar 2019 - Feb 2020 (11 months)

Managed daily operations including cash handling, payment processing, and bank deposits while maintaining strict security and accuracy. Addressed customer concerns in a timely, professional manner and supported sales floor problem-solving.

Cash Handling Payment Processing Deposits Problem Solving Customer Service