Okeke Ezinne juliet
@okekeezinnejuliet
I resolve customer and technical support issues across email, phone, chat, and remote helpdesk systems.
NigeriaWhat I'm looking for
I've supported customers at JohnFort Consultations through Zendesk and CRM tools, resolving account, billing, login, and product issues while keeping records accurate and escalating technical cases appropriately.
I'm currently an IT Support Trainee with Digital Witch Support Community, where I troubleshoot software, login, and connectivity problems, track tickets, and create clear troubleshooting guides. I explain technical issues in non-technical language while maintaining strong customer service.
My earlier work as a Chemistry Education Lecturer strengthened my ability to simplify complex information, mentor people, document outcomes, and collaborate with stakeholders.
As an Administrative Assistant, I served as a first point of contact, managed correspondence and calendars, coordinated meetings, and supported efficient communication across departments. I bring customer support, technical troubleshooting, and documentation skills to remote teams.
Experience
Work history, roles, and key accomplishments
IT Support Trainee
Digital Witch Support Community
May 2026 - Present (4 months)
Provided first-level technical support by troubleshooting software, login, and connectivity issues. Recorded, tracked, and escalated support tickets using helpdesk systems.
Customer Support (Email Management)
JohnFort Consultations
Mar 2024 - Aug 2025 (1 year 5 months)
Managed customer inquiries through email using Zendesk and CRM tools. Resolved account, billing, login, and product-related issues promptly and professionally.
Lecturer (Chemistry Education)
Akanu Ibiam Federal Polytechnic
Jan 2017 - Dec 2021 (4 years 11 months)
Delivered engaging lectures and practical sessions to undergraduate students. Simplified complex concepts to enhance student understanding and academic success.
Administrative Assistant
Akanu Ibiam Federal Polytechnic
Jan 2013 - Dec 2016 (3 years 11 months)
Served as the first point of contact for students, parents, staff, and visitors. Responded to inquiries through phone, email, and face-to-face interactions.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Science, Education (Chemistry)
Bachelor of Science in Education with a focus on Chemistry.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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