Afokoghene Otughwor

I am a customer support specialist with over seven years of experience delivering phone, email, and chat support across diverse industries. I combine empathy, patience, and strong communication to resolve inquiries and build lasting client relationships.

I have hands-on experience with CRM platforms such as HubSpot, Freshdesk, and Zoho, and I routinely manage documentation, reporting, and scheduling across time zones using Google Workspace and Calendly. In roles from school administration to small business ownership and an IT support internship, I have demonstrated reliability and attention to detail.

Notable achievements include reducing order-processing errors by 40% through CRM and spreadsheet tracking, resolving 200+ stakeholder inquiries annually with a 95% satisfaction rate, and improving workflow efficiency via documentation and reporting. I am currently expanding my technical support knowledge through training with Digital Witch and Coursera.

I thrive in remote, fast-paced environments where I can apply troubleshooting skills, maintain accurate records, and contribute to improved customer retention and operational efficiency. I seek roles where I can continue to grow in technical support and customer success while delivering measurable improvements.