ohioma isibo

Drove over £13,344 in monthly revenue by consistently achieving 25+ sales per day through high-volume outbound activity. Utilized CRM systems like HubSpot and Salesforce to meticulously track calls, follow-ups, and customer interactions, maintaining a 90%+ trial-to-conversion rate.

Served as the first point of contact for technical support, specializing in resolving Microsoft Office 365 issues and ensuring seamless user experiences. Handled approximately 30 calls and tickets daily using ServiceNow, while proactively identifying recurring issues to improve system reliability.

Architected Azure solutions and advised on best practice recommendations for Insurance, Banking, Capital Market, and Public Sector clients. Dedicated 40+ hours weekly to Azure infrastructure sales development, achieving a 28% SQL to opportunity conversion rate.

Demonstrated strong product knowledge, increasing customer satisfaction by 15% and customer retention by 20% through efficient issue resolution. Led efforts to improve first-call resolution rates by 30% and generated over 100 new business opportunities through strategic prospecting.

Met upselling targets by 105%, generating an additional £150K annually, and maintained an 85% customer satisfaction rate while handling 30+ daily interactions. Developed technical sales presentations resulting in a 30% close rate and built relationships with over 50 key accounts.

Developed expertise in network security, threat analysis, penetration testing, incident response, risk assessment, and cloud security best practices. This comprehensive training equipped me with essential skills for modern cybersecurity challenges.

Activities and societies: Led a DevOps training initiative for stakeholders, demonstrating CI/CD practices, automation, and infrastructure as code to enhance collaboration and deployment efficiency.

Gained hands-on experience in IT support, troubleshooting, incident management, Active Directory, and cloud technologies. Developed strong communication and problem-solving skills through practical application.

Gained strong foundations in programming, software development, cybersecurity, and cloud computing. Developed problem-solving skills through hands-on projects and coursework, despite not completing the degree due to COVID-19.

Grade: DDD

Achieved a BTEC Extended Level 3 Diploma in IT, demonstrating proficiency across various information technology domains. This program provided a solid foundation in IT principles and practices.