Open to opportunities

armaan hossain

@armaanhossain

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Sales Development Representative with a focus on customer engagement.

United Kingdom

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What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a dedicated Sales Development Representative with a strong background in business management and a proven track record of driving revenue growth. At Ecodek, I manage a sales pipeline through Salesforce, consistently booking over 120 qualified appointments each month and contributing significantly to the company's revenue. My approach emphasizes tailored product education, ensuring that homeowners understand the long-term value of our composite decking solutions.

Previously, as a Sales Executive at ATU, I boosted customer satisfaction and loyalty through personalized engagement and strategic social media campaigns, resulting in a 30% increase in inbound leads. My experience in customer support at Hays Travel further honed my skills in resolving complex issues and maintaining high satisfaction scores. I thrive in dynamic environments and am passionate about delivering exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

Ecodek

Jan 2023 - Present (2 years 6 months)

Managed a sales pipeline through Salesforce, targeting domestic homeowners interested in upgrading to composite decking solutions. Consistently booked over 120+ qualified appointments per month, directly contributing to £120,000+ in revenue through high-converting consultations.

Salesforce Lead Generation Customer Relationship Management Sales Pipeline Management Product Education

Sales Executive

ATU

Aug 2021 - Jan 2023 (1 year 5 months)

Boosted customer satisfaction and loyalty through personalized engagement and targeted social media campaigns, increasing inbound leads by 30%. Contributed an additional £50,000 in Monthly Recurring Revenue by upselling products and services, demonstrating exceptional relationship management skills.

Customer Satisfaction Social Media Marketing Upselling Relationship Management Customer Acquisition

Customer Support

Hays Travel

Oct 2020 - Aug 2021 (10 months)

Delivered exceptional support via phone and email, resolving over 95% of customer issues, including complex scenarios like canceled flights and overbooked accommodations, with a 98% satisfaction score. Strengthened client relationships by providing personalised support and follow-ups, encouraging repeat bookings and long-term customer trust.

Customer Support Conflict Resolution Customer Relationship Management Data Entry Problem Solving

Head Waiter

Spice Lotus

Feb 2017 - Oct 2020 (3 years 8 months)

Provided attentive and responsive service in a high-pressure environment, ensuring a consistently positive customer experience. Took a lead role in training new staff, promoting team cohesion and maintaining high service standards.

Customer Service Team Leadership Staff Training Restaurant Operations Customer Experience

Education

Degrees, certifications, and relevant coursework

Manchester Metropolitan University

Bachelors Degree, Business Management

Studied Business Management, gaining a comprehensive understanding of core business principles and practices. Developed skills in various aspects of business operations and strategy.