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ogochukwu ihezue

@ogochukwuihezue

Customer support and technical operations professional at Tizeti Network Limited, coordinating resolutions for customer connectivity issues.

Nigeria

Message

At Tizeti Network Limited / Wifi Hotspot, I coordinate resolutions for customer service, connectivity, and technical issues with engineering and deployment teams. I investigate escalated complaints, document incidents in CRM and ticketing systems, and provide customers with technical guidance.

Previously, I supported customer onboarding and installation follow-up, coordinated service recovery, and handled escalations. Earlier at Tizeti Network Limited, I led and coached tele-sales and customer support representatives, and converted prospects into paying customers as a Tele-Sales Executive.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager, Customer Support & Technical Operations

Current

Tizeti Network Limited

Apr 2025 - Present (1 year 6 months)

Coordinate resolution of customer service, connectivity, and technical issues by working closely with engineering and technical deployment teams. Investigate escalated complaints, identify root causes, and coordinate appropriate resolutions.

Customer Support Technical Support Escalation Management Root Cause Analysis CRM Ticketing Incident Management Service Recovery Customer Retention Cross Functional Collaboration

Assistant Sales Manager, Customer Experience & Technical Coordination

Tizeti Network Limited

Oct 2023 - Apr 2025 (1 year 6 months)

Served as the primary liaison between customers and technical teams during installations and service issue resolution. Managed customer onboarding and provided post-installation technical support.

Customer Onboarding Technical Support Troubleshooting Escalation Management Field Coordination Documentation Customer Relationship Management

Sales Supervisor, Customer Support Operations

Tizeti Network Limited

Oct 2022 - Oct 2023 (1 year)

Managed customer escalations and coordinated prompt resolution of service issues. Assisted customers with service inquiries, troubleshooting, and product-related concerns.

Customer Support Escalation Management Troubleshooting CRM Customer Retention Collaboration

Sales Lead, Customer Support Operations

Tizeti Network Limited

Sep 2021 - Sep 2022 (1 year)

Led and coached a team of tele-sales and customer support representatives. Served as first point of escalation for complex sales and service inquiries.

Team Leadership Coaching Sales Customer Support Escalation Management Performance Monitoring Training

Tele-Sales Executive, Customer Acquisition & Conversion

Tizeti Network Limited

Jun 2018 - Aug 2021 (3 years 2 months)

Managed high-volume inbound and outbound sales calls and converted prospects into paying customers. Presented products and services clearly while handling objections and customer concerns.

Telesales Customer Acquisition Conversion CRM Objection Handling Customer Onboarding