Akinyeye Opeyemi
@akinyeyeopeyemi
I lead high-volume customer support operations, resolving complaints and improving service quality across CRM channels.
NigeriaWhat I'm looking for
At Tizeti Network Limited, I manage high-volume phone and email support, handling 100+ tickets daily while maintaining 95% CSAT and QA scores. I resolve approximately 90% of complaints at first contact, troubleshoot service issues, and manage escalations through resolution.
Previously at Outcess Solutions Limited (ntel), I improved call handling time and MTTR by 15% and expanded into social media customer support. I also train, onboard, coach, and mentor teams on communication, ticket management, and service standards.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Tizeti Network Limited
Dec 2022 - Present (3 years 9 months)
Manage high-volume customer inquiries, complaints, and service requests through phone and email support channels. Handle more than 100 customer support tickets daily while maintaining a 95% Customer Satisfaction (CSAT) score.
Customer Service Representative
Outcess Solutions Limited (NTEL)
Jan 2021 - Nov 2022 (1 year 10 months)
Handled customer inquiries, service requests, and complaints through inbound phone support. Achieved a 90% Customer Satisfaction (CSAT) score through effective communication, active listening, and problem resolution.
Education
Degrees, certifications, and relevant coursework
West Africa Vocational Education (WAVE)
Employability Skills Training, Employability Skills
Employability Skills Training.
West Africa Vocational Education (WAVE)
Certified Zendesk Omnichannel Specialist, Customer Support
Certified Zendesk Omnichannel Specialist.
Joint Professional Training Institute (JPTS)
Customer Care Profession (CCP), Customer Care
Customer Care Profession (CCP) certification.
Joint Professional Training Institute (JPTS)
Human Resource Management, Human Resource Management
Human Resource Management certification.
Joint Professional Training Institute (JPTS)
Health, Safety and Environment, Health, Safety and Environment
Health, Safety and Environment certification.
Rufus Giwa Polytechnic, Owo
Higher National Diploma, Hospitality Management Technology
Grade: Distinction
Higher National Diploma in Hospitality Management Technology with Distinction.
Rufus Giwa Polytechnic, Owo
National Diploma, Hospitality Management Technology
Grade: Distinction
National Diploma in Hospitality Management Technology with Distinction.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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