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Adebukola Omotoke

@adebukolaomotoke

I lead high-volume customer support operations, resolving escalations and improving retention across subscriber accounts.

Nigeria

Message

What I'm looking for

I'm looking for a remote role where I can apply my customer support, retention, and service operations experience to organizational growth and customer satisfaction.

I've supported customer retention and service operations at Tizeti Network Limited, managing high-volume subscriber inquiries across phone, email, and WhatsApp.

I resolve connectivity, billing, and service escalations, coordinate with technical and billing teams, and support contract renewals. My work contributed to maintaining an 80% customer retention rate across assigned accounts.

Previously at Nestlé, I supported customer inquiries, data entry, documentation, and process improvements. I use Zoho CRM, Slack, and Tawk.to to keep cases, follow-ups, and customer communication on track.

Experience

Work history, roles, and key accomplishments

Customer Service Representative Lead

Tizeti Network Limited

Jan 2022 - Jan 2026 (4 years)

Managed high-volume customer interactions, resolving escalations and sustaining service relationships. Coordinated with technical and billing teams to close service issues, contributing to an 80% customer retention rate.

Customer Service Escalation Management CRM Zoho CRM Slack Tawk.Io Troubleshooting Billing Support Retention SLA Adherence Documentation Team Coordination

Customer Service Representative

Nestlé

Jan 2020 - Jan 2021 (1 year)

Assisted customers with inquiries and feedback, supporting timely responses and positive service experiences. Handled data entry and administrative tasks, and worked with team members to improve service efficiency.

Customer Service Data Entry Administrative Support Teamwork Process Improvement