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Godswill Onyeka

@godswillonyeka

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Customer Support Manager skilled in omnichannel technical troubleshooting and client success.

Nigeria

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What I'm looking for

I’m looking for a fast-paced Customer Support Manager or Specialist role where I can deliver exceptional, high-touch support, own complex escalations, and improve omnichannel workflows to raise customer satisfaction and retention.

I’m a results-driven, tech-savvy customer service professional with over 5 years of experience interfacing with clients, resolving complex technical issues, and managing service-delivery operations. I’m known for boosting client retention, optimizing user experiences, and maintaining strong omnichannel support ecosystems.

In my recent role as a Technical Business Development & Client Success Manager, I’ve served as the primary escalation point for high-tier client issues, ensuring technical and operational queries are resolved with an exceptional satisfaction rate. I also streamlined customer communication workflows and digital touchpoints to improve customer-facing operational efficiency.

Previously, as Head of Service Operations & Client Acquisition at Talik Investment Ltd., I spearheaded client-centric operations and led a team focused on digital customer engagement to grow satisfaction and long-term brand loyalty. I modernized customer touchpoints by introducing automated, responsive channels through WhatsApp Business, Instagram Support, and targeted email communication—while my technical support background includes helpdesk troubleshooting, live streams, virtual webinars, and audience engagement.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

Zippa Travels And Tours Ltd.

May 2024 - Present (2 years 1 month)

Served as the primary escalation point for high-tier client issues, resolving technical and operational queries with exceptional satisfaction. Streamlined customer communication workflows across digital touchpoints to improve customer-facing operational efficiency.

Escalation Management & Customer Success CRM Management Workflow Optimization Client Communication Technical Troubleshooting Service Delivery Operations Stakeholder Management

Service Operations Lead

Talik Investment Ltd.

Aug 2023 - Feb 2024 (6 months)

Spearheaded client-centric service operations, stabilizing corporate relationships and building sustainable support frameworks for key accounts. Led a team driving digital customer engagement, modernizing touchpoints via WhatsApp Business, Instagram Support, and targeted email communication.

Service Operations Client Acquisition Team Leadership Customer Satisfaction Social Media Customer Care Email Support CRM Tools

Customer Support & Technical Specialist

Talik Investment Ltd.

May 2023 - Aug 2023 (3 months)

Provided end-to-end technical support and helpdesk troubleshooting for staff and external clients using company websites and digital platforms. Managed community engagement and live customer inquiries via social media, while running interactive live streams, webinars, and remote client interviews.

Helpdesk operations IT troubleshooting Technical Support Ticketing Software Community Management Social Media Customer Care Webinars

Technical Support & Audience Lead

Signature Communications Ltd.

Feb 2021 - Feb 2023 (2 years)

Delivered rapid-response technical support for company websites and digital platforms to minimize downtime and improve end-user experience. Monitored customer trends and guided customer-centric content creation while maintaining remote hardware and office digital infrastructure for uninterrupted service.

Technical Support Uptime Optimization Digital Infrastructure Support Audience Engagement End User

Digital Support Coordinator

Signature Communications Ltd.

Sep 2020 - Feb 2021 (5 months)

Implemented automated publishing and message-routing systems to ensure prompt delivery of digital updates to online communities. Monitored social media inquiries and provided accurate, timely assistance for comments and direct messages.

Social Media Customer Care Automated Publishing Community Management Digital Support Direct Messages