Hope Enyinnaya
@hopeenyinnaya
Customer-focused banking operations professional skilled in retail operations and customer experience.
NigeriaWhat I'm looking for
I am a dedicated banking and administrative professional with experience in retail operations, teller services, ATM management, and customer service across multiple Nigerian banks and corporate settings. I have a proven record of handling customer complaints, ensuring operational compliance, training new staff, and maintaining accurate records while encouraging adoption of digital banking tools.
My background includes roles at AccessBank PLC, Ecobank PLC, MGI Inspection Ltd, and service with the National Youth Service Corps, complemented by National Diploma and Higher National Diploma studies in Accounting. I bring strong organizational, communication, and problem-resolution skills and seek to contribute to a team that values customer centricity and continuous improvement.
Experience
Work history, roles, and key accomplishments
Retail Operations Officer
AccessBank Plc
Jan 2014 - Present (12 years)
Managed branch retail operations, resolved customer complaints promptly, educated customers on banking products, and maintained ATM uptime and operational compliance to ensure service quality.
Retail Teller
Eco Bank Plc
Jan 2013 - Dec 2014 (1 year 11 months)
Processed teller transactions, monitored cash balances and suspicious activity, handled local and foreign transfers, and safeguarded confidential customer information in line with bank policies.
Administrative Personnel
MGI Inspection Ltd
Jan 2010 - Dec 2013 (3 years 11 months)
Oversaw administrative operations, coordinated internal and external communications, managed office supplies and records, and supported cash disbursement and reporting for offshore jobs.
Education
Degrees, certifications, and relevant coursework
Babcock University
Bachelor of Science, Banking & Finance
Pursuing a Bachelor-level program in Banking & Finance with expected completion in 2025.
Lagos State Polytechnic
Higher National Diploma, Accounting
2013 - 2016
Grade: Lower
Completed a Higher National Diploma in Accounting at Lagos State Polytechnic with advanced coursework in accounting and professional practice.
Lagos State Polytechnic
National Diploma, Accounting
2010 - 2013
Grade: Lower
Completed a National Diploma in Accounting at Lagos State Polytechnic focused on foundational accounting principles and business operations.
Aou Institute of Computers
Certificate, Desktop Publishing
2006 - 2006
Completed a desktop publishing course covering document formatting and desktop publishing tools.
IIInstitute of Chartered Accountants of Nigeria (ICAN)
Professional Accounting
Registered with ICAN and currently in progress toward professional accounting qualification (In-View).
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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