Open to opportunities

Oghenerunor User

@oghenerunoruser

Message

Customer Support professional with 5+ years delivering compliant, high-satisfaction remote and hybrid customer service.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can handle customer inquiries end-to-end, document clearly in CRM/ticket systems, and resolve issues calmly—especially in remote or hybrid teams focused on accuracy, professionalism, and high customer satisfaction.

I’m a Customer Service professional with 5+ years of experience supporting customers across insurance and remote service environments. I’m skilled in phone, email, and chat support, issue resolution, CRM documentation, and follow-ups.

In my recent role as a Customer Support Representative with American Income Life (AIL), I managed high-volume inbound/outbound calls (80+ calls/day), handled policy inquiries and service requests, and documented every interaction accurately in CRM systems (Planet, Simple Life, Workfolio).

Previously at Ace AI (Marketing Transformer), I supported customers via phone, email, chat, and CRM platforms, while managing emails, scheduling, and daily operations using Google Workspace and Notion. I collaborated across international time zones with professionalism and timely resolution.

Now, through Ruru Contributions Hub, I’m also hands-on with customer support and business operations—using Zendesk ticketing workflows, maintaining consistent communication with knowledge base responses, and tracking tickets through statuses like Open, Pending, and Solved.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Operations

Current

Ruru Contributions Hub

Jan 2022 - Present (4 years 3 months)

Provided customer support and business operations using Zendesk ticketing, managing inquiries about contribution plans, processes, and administrative fees. Created and tracked support tickets using statuses (Open, Pending, Solved) and used knowledge base responses to ensure consistent customer communication.

Zendesk Customer Support Ticket Lifecycle Management Knowledge Base Writing Customer Communications Remote Operations

Customer Support Representative

American Income Life (AIL)

Mar 2024 - Jan 2026 (1 year 10 months)

Managed high-volume inbound and outbound calls (80+ calls/day) to handle policy inquiries, updates, and service requests. Accurately documented customer interactions in CRM and followed up to ensure timely issue resolution while meeting compliance standards.

Phone Support Policy Inquiries Compliance

Customer Support Virtual Assistant

Ace AI (Marketing Transformer)

Apr 2023 - Feb 2024 (10 months)

Provided customer support via phone, email, chat, and CRM platforms, ensuring timely responses and follow-up. Managed customer emails, scheduling, and daily operations using Google Workspace and Notion while maintaining accurate records and documentation across international time zones.

Customer Support CRM Platforms Timely Follow Ups Google Workspace Notion Scheduling Documentation

Customer Care Representative

Heirs Insurance (UBA Group)

Mar 2020 - Feb 2023 (2 years 11 months)

Handled inbound and outbound insurance and annuity-related customer calls, assisting with policy inquiries, updates, and documentation requests. Resolved customer concerns with empathy and maintained accurate records with proper follow-up in line with organizational and regulatory standards.

Outbound Calling Insurance Support Policy Updates Customer Empathy Record keeping Customer Relationship Management