onajomo faith

I’m a Customer Service Agent with 3+ years of experience providing multichannel support via phone, email, and live chat. I resolve customer issues quickly while keeping accurate records and maintaining responsive support in remote environments.

I’ve worked with HubSpot and Zendesk to manage 50+ monthly tickets, follow SLA best practices, and achieve a 100% on-time resolution rate. I navigate knowledge bases and CRM records, tag high-priority cases to prevent delays, and handle common technical requests like app reinstalls and password resets.

In support operations, I reduced customer wait times by analyzing ticket and call volume data, and I analyzed 3,000+ data points to reduce repeat inquiries. I also value consistency—building reusable email templates and using tools like Google Calendar/Calendly to keep schedules conflict-free.