Ogaga Great

I focused on solving technical problems fast, improving system performance, and delivering reliable support from anywhere

Provided technical support and account management, resolving customer issues and maintaining strong customer relationships.

Assisted in configuring and maintaining network devices including Cisco routers, switches, and wireless access points.

Monitored network performance using tools like SolarWinds and Wireshark, reporting anomalies to senior engineers.

Participated in troubleshooting LAN/WAN connectivity issues, resolving IP conflicts and faulty cabling incidents.

Updated and maintained network documentation such

Designed and deployed VLANs, isolated networks, and configured Cisco devices (Routers/Switches), improving network segmentation and security. Monitored bandwidth usage via SolarWinds, reducing congestion by 30% through QoS policies. Conducted root-cause analysis for network outages, achieving 99.8% uptime SLA. Implemented backup solutions and disaster recovery plans, ensuring data compliance.

Provided IT support and administration, managing databases, project planning, and communication across teams.

Provided technical support and network engineering, focusing on proactive monitoring and IT infrastructure maintenance.

Diagnosed and resolved IT issues across OS platforms, improving system uptime by 25%. Configured Cisco devices, implemented VLANs, and isolated networks to enhance security. Conducted backups, managed user permissions, and ensured GDPR/data compliance. Key Achievement: Reduced bandwidth overuse by 30% through proactive monitoring.

Dissertation: Breast Cancer Prediction Using Machine Learning (Logistic Regression)

Actively social, a very good team player and has good interest in leadership during my days in the prestigious institution.