Open to opportunities

Olaoluwa Ojo

@olaoluwaojo

IT Service Delivery Lead and IT Infrastructure & Support Engineer focused on reliable, secure enterprise network operations.

Nigeria

Message

What I'm looking for

I’m looking to lead secure, high-availability IT service delivery using ITIL—owning incident/problem/change, enforcing SLAs, strengthening network security, and improving uptime through strong vendor coordination and clear SOP-driven operations.

I’m an IT Infrastructure & Support Engineer with 5+ years of experience in network operations, IT service delivery, and infrastructure support across large-scale enterprise environments. I ensure secure, reliable, and high-availability IT systems through effective incident management, network security enforcement, and operational governance.

In my current role, I enforce ITIL processes (incident, problem, and change management) and oversee daily service delivery so systems, networks, and applications run smoothly. I manage IT budgets, enforce SLAs across multiple locations, coordinate vendors and service providers for efficient contract and license management, and drive SOP documentation and service reporting to management.

My standout wins include designing, deploying, and configuring network infrastructure for Dangote Sugar Refinery in Apapa, improving connectivity and operational efficiency. I also led the migration of 100+ links to business lite platforms by reconfiguring edge routers (Cisco, MikroTik, Sophos) with new public IP parameters, built a technical support guide that reduced onboarding time by 40%, and led a team of 8 to achieve a 99% success rate resolving customer issues.

Experience

Work history, roles, and key accomplishments

Current

IT Service Delivery Lead

Current

Dangote Port Operations

Oct 2025 - Present (8 months)

Led IT service delivery using ITIL processes including incident, problem, and change management; monitored SLAs across enterprise locations and coordinated vendors for licensing and contract compliance. Managed IT budgets and risk mitigation activities, designed business Power Apps, and enforced user access and security controls.

Incident Management Problem Management Change Management SLA Management Network Security Vendor Management Access Control

IT Field Support Engineer

Dangote Industries Limited

Mar 2024 - Oct 2025 (1 year 7 months)

Provided on-site installations and ongoing maintenance for network systems to minimize downtime, troubleshooting hardware and software issues and escalating incidents when needed. Maintained network security and integrity, documented configurations and changes, supported vendor procurement, and trained end users on IT tools and best practices.

Network Security Monitoring Escalations Configuration

Technical Support Operations Lead

MainOne Cable Company Limited

Apr 2023 - Mar 2024 (11 months)

Led and coordinated a technical support team to perform root-cause analysis and resolve network issues impacting SME and SOHO customers, improving network stability and customer satisfaction. Configured routers and access points, collaborated with OEMs to resolve complex issues with minimal disruption, and delivered remote and on-site Level 1/Tier 1 and Level 3/Tier 3 support.

Root Cause Analysis Level 1 Support Level 3 Support Remote Support Network Troubleshooting Vendor coordination

Technical Support Officer

MainOne Cable Company Limited

Jul 2021 - Mar 2023 (1 year 8 months)

Monitored and modified customer links in the Splynx CRM to keep customer records accurate and up to date, while providing Level 1/Tier 1 and third-level onsite support for SME customers. Configured network devices for reliable connectivity and coordinated with OEMs and vendors to support customer installations and issue resolution.

Splynx CRM Tier 1 Support Onsite Support Network Troubleshooting

Field Support Engineer

IPNX Nigeria Limited

Aug 2020 - Jun 2021 (10 months)

Installed routers and mesh systems for retail customers and performed onsite troubleshooting across network devices to minimize downtime. Conducted feasibility surveys for mesh/access point deployments, escalated unresolved issues to IP/OSP teams, and supported timely restoration of customer connectivity.

Router Installation Escalation Management IP OSP Coordination Customer Support

IT Trainee

Warri Refining and Petrochemical Company

Feb 2019 - Jul 2019 (5 months)

Delivered end-user technical support, installed and configured MS Office packages for new employees to streamline onboarding, and resolved network/ICT complaints through troubleshooting. Performed hands-on server-room connectivity tasks including crimping straight-through RJ-45 cables.

end user support MS Office User Onboarding Technical assistance