akinyele Olatunde bolaji

Monitors BTS, servers, access points, subscriber modules and customer links for availability, uptime/downtime, latency, packet loss and bandwidth utilisation. Investigates service outages, intermittent connectivity, high packet loss, RF interference, bandwidth saturation and remote radio/device inaccessibility across client links.

Served as first point of contact for IT support, diagnosing hardware, software, user-access and network-connectivity issues. Installed, configured and maintained 150+ devices, including routers, switches and end-user systems.

Coordinated 10+ site personnel across 15+ construction projects, monitoring schedules, work quality and daily site activities. Interpreted project drawings and coordinated execution against required engineering standards and specifications.

Resolved 150+ IT support tickets while supporting a 92% customer satisfaction rating and an average two-hour turnaround. Diagnosed end-user system issues, prepared onboarding IT kits and trained 10+ new employees on company systems and tools.

Managed 30+ customer interactions weekly, handled service enquiries and supported customer issue resolution. Contributed to campaigns and customer research associated with reported improvements in engagement and service revenue.

Completed CCTV Surveillance & Fire Alarm Systems training and received a Certificate of Completion from Skills Development Council Canada in 2025.

Earned the MikroTik Certified Routing Engineer (MTCRE) certification in 2024.

Earned the MikroTik Certified Network Associate (MTCNA) certification in 2024.

Completed CompTIA Network+ training and received a Certificate of Completion from New Horizons, Lagos, in 2023.

Bachelor of Science in Geology/Earth Sciences from Ekiti State University, Ado-Ekiti, Nigeria, from 2006 to 2011.