Open to opportunities

Ikechukwu Ezenwa

@ikechukwuezenwa

Message

Enthusiastic network engineer with strong troubleshooting and leadership skills.

Nigeria

Message

What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation in networking.

I am a dedicated Network Engineer with a strong foundation in network troubleshooting and monitoring. My experience spans over several years, where I have successfully managed complex network issues and ensured customer satisfaction through effective communication and problem-solving skills. At Cobranet Limited, I have honed my abilities in remote device troubleshooting and impact analysis, consistently meeting service level agreements and enhancing client relationships.

Previously, I worked with Airtel Nigeria Limited, where I educated customers on enterprise products and services while resolving internet link issues across multiple countries. My role involved close coordination with internal teams and third-party contractors, ensuring seamless network maintenance and installation activities. I am passionate about leveraging my technical skills in networking and cybersecurity to contribute to organizational goals and drive innovation.

Experience

Work history, roles, and key accomplishments

Current

Network Engineer

Current

CobraNet Limited

Sep 2019 - Present (5 years 10 months)

Responsible for remote network device troubleshooting, monitoring, and impact analysis. Coordinated with internal functions and third-party contractors for network maintenance and installations. Managed trouble tickets and ensured client satisfaction by meeting service level agreements.

CRM Software Customer Support SLA Management Ticketing Systems Communication Skills Team Coordination

Network Engineer

Airtel Nigeria Limited

Feb 2019 - Aug 2019 (6 months)

Educated customers on Airtel Enterprise products and services. Monitored and resolved internet link issues for enterprise customers across multiple countries. Coordinated with internal teams and third-party contractors for maintenance activities.

Customer Education Communication Skills Ticketing Systems Team Collaboration Technical Support

Customer Care Agent

MultiChoice Group

Jul 2018 - Jan 2019 (6 months)

Provided exceptional customer care to premier customers through inbound and outbound calls. Participated in feedback activities to enhance customer satisfaction and brand loyalty.

Customer Service Communication Skills Feedback Problem Solving Brand Management Teamwork Customer Relationship Management

Technical Support (NYSC)

Panafrican Towers Limited

Jul 2017 - May 2018 (10 months)

Served as the first point of contact for client escalations. Monitored service uptime and downtime, and followed up with technical officers for site checks.