Open to opportunities

Odusoga Korede

@odusogakorede

You are a focused, hardworking customer service professional who values clarity, growth, and doing things the right way, while also being real.

Nigeria

Message

What I'm looking for

Seeking a global opportunity where I can contribute my knowledge and experience to deliver high quality support, responding empathetically to customers and solving issues through strong CRM use, multichannel communication, and careful escalation when needed.

I’m a Customer Service Representative with experience in fintech organizations and microfinance, where I professionally manage inbound calls, emails, and live chats. I bring a strong customer-focused approach—showing patience, empathy, and strong problem-solving while using CRM tools and company applications.

In fintech at Palmpay Limited, I respond empathetically to customers via chat, email, and phone, using CRM tools (Kili, OMS). I monitor and troubleshoot transactions, and I escalate complex technical issues to the engineering or operation team to help resolve problems quickly.

Across e-commerce, I’ve handled customer inquiries and issue resolution through social media platforms like Instagram, WhatsApp, and TikTok, while also supporting customer acquisition and retention. I collaborate with leadership, maintain customer relationships, deliver daily/weekly reports on recurring issues, and consistently drive results through onboarding support, upselling, and cross-selling.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

My Kiddies Heaven

Oct 2025 - Present (7 months)

Handled customer enquiries remotely via phone, chat, and social media for a children's wear business. Managed customer orders and requests, supported customer relationship building, met performance targets, and upsold/cross-sold new products.

Remote Customer Support Phone Support Live Chat Support Order Management Relationship Building Cross Selling

Customer Service Representative

Palmpay Limited

Feb 2025 - Sep 2025 (7 months)

Provided empathetic customer support for Palmpay’s fintech mobile money services via calls, emails, and live chat. Used Kili/OMS and Excel/Word to monitor transactions, troubleshoot issues, and escalate complex technical problems to engineering or operations while following company guidelines.

CRM (Kili)Customer Escalation Excel Word WhatsApp Customer Relationship Management

Customer Service & Sales Rep

JMK Kiddies World

Jan 2021 - Nov 2024 (3 years 10 months)

Provided freelance customer service and sales support for an online/offline children’s business, handling inbound and outbound calls for customers and riders. Escalated issues using Excel/Word, managed professional chats via email, and supported customer acquisition and retention.

Email Support Excel Word Customer Escalation Customer Acquisition Customer Retention

Customer Service Agent

Alhayat Microfinance Bank

Mar 2018 - Nov 2020 (2 years 8 months)

Delivered patient, empathetic customer support as a CSR for an Islamic microfinance bank using Zendesk for onboarding and general guidance. Prepared daily/weekly reports on recurring issues to support ongoing service improvement.

Zendesk Customer Onboarding Support Empathetic