Oluwakemi Alawode

I am a friendly and attentive customer care professional with over three years of experience in effectively handling customer queries and resolving complaints. My expertise lies in providing efficient support while maintaining professionalism in fast-paced service environments. I pride myself on my clear communication skills and problem-solving abilities, which have consistently contributed to customer satisfaction.

Throughout my career, I have worked with notable companies such as Palmpay and Opay, where I resolved payment-related issues and supported users with digital transactions. My experience with CRM tools like Zendesk and Freshdesk has equipped me to maintain detailed records of customer interactions and improve service processes. I am passionate about delivering excellent service and collaborating with teams to enhance customer experiences.