Open to opportunities

FAITH ELIJAH

@faithelijah

Message

Customer-focused remote customer service representative with 3+ years resolving inquiries efficiently.

Nigeria

Message

What I'm looking for

I seek remote or hybrid customer service roles where I can resolve customer issues, contribute to process improvements, and grow within a collaborative team.

I am a customer-focused and empathetic Customer Service Representative with over three years of experience supporting customers via email, chat, and phone. I consistently resolve complaints, manage high inquiry volumes, and document interactions accurately within CRM systems.

My background includes remote and onsite roles across micro-finance, education platforms, and retail services where I handled account and transaction issues, escalated complex cases, and collaborated with internal teams to improve service delivery.

I bring strong active listening, conflict resolution, and multitasking skills, a reliable remote workspace, and fluency in English, and I am available for remote, hybrid, or on-site customer service positions.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Opay Micro-Finance Bank

Apr 2023 - Jul 2025 (2 years 3 months)

Managed high volumes of inbound customer inquiries via phone, email, and chat, resolving account and transaction issues and escalating complex cases to ensure timely resolution and compliance.

Email Support Phone Support Chat Support Escalation Management Conflict Resolution Multitasking

Customer Support Officer

Blueridge Micro-Finance Bank

Nov 2021 - Mar 2023 (1 year 4 months)

Provided remote support for account access and service inquiries, resolved technical and account-related issues, and maintained accurate user records to improve satisfaction and service delivery.

Email Support Chat Support Account Support Customer Satisfaction Cross Functional Collaboration Remote Tools

Customer Support Associate

Global Tutors Link Bridge

Jan 2022 - Oct 2022 (9 months)

Assisted students and tutors with platform inquiries, scheduling and account management, handled complaints and maintained documentation to improve user satisfaction.

Platform Support Scheduling Account Management Complaint Resolution

Customer Service Representative

Hannah Facial Makeovers

Jan 2018 - Dec 2019 (1 year 11 months)

Served as first point of contact onsite, managing bookings and walk-ins, handling inquiries professionally and resolving customer concerns to maintain positive client experiences.

Booking Management Complaint Resolution Front Desk Operations