ODUNAYO TAIWO

I’m a detail-oriented Virtual Assistant and Customer Operations Specialist with over 8 years of experience supporting customers through administrative work, technical troubleshooting, and high-volume case handling. I’m proactive about keeping digital workflows organized and moving fast in service environments.

I’ve streamlined remote support and administrative inquiries through chat and phone, maintaining a 90%+ first-contact resolution rate. I create clear, step-by-step digital guides for software installation and system updates so users can get unstuck quickly.

In customer operations roles, I coordinated complex orders and managed delivery schedules to support timely fulfillment. I also worked with internal teams to resolve service issues, while delivering professional product demonstrations and tailored sales pitches.

As a Lead Service Coordinator, I supervised daily operations, guided a team hands-on, and nurtured long-term client relationships by proactively resolving complaints and implementing feedback. I bring a calm, solutions-first approach to communication, problem-solving, and record keeping.