Open to opportunities

fanele moyo

@fanelemoyo

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Client Support & Admin Virtual Assistant improving operations through accurate, responsive service.

Zimbabwe

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What I'm looking for

I’m looking for a remote client support and administration role where I can manage high-volume inquiries, keep data and financial processes accurate, and improve workflow efficiency—partnering with a team that values responsiveness, organization, and measurable results.

I’m a results-driven Client Support & Admin Virtual Assistant with 10+ years’ experience supporting operations, managing client communication, and optimizing administrative systems. I’m known for handling high volumes of client interactions (100+ weekly) while keeping work precise and reliable.

I’ve improved efficiency and outcomes by streamlining workflows, strengthening reporting, and reducing errors in financial and data processes. In recent roles, I reduced financial workflow discrepancies by 20%+ and improved reporting efficiency by 15% through better, data-driven support.

I enjoy fast-paced environments where communication, scheduling, and organization matter—remote contact tools, email/chat/phone support, and CRM-driven customer follow-up are where I perform best. My professional ethos is simple: deliver high-quality service, keep systems accurate, and make operations run smoother for teams and clients.

Experience

Work history, roles, and key accomplishments

Operations Lead

Playville Planet

Jan 2024 - Dec 2024 (11 months)

Oversaw daily operations of the Play park and improved project reporting efficiency by 15% through more data-driven support. Reduced financial workflow by 20%+ and discrepancies by 30% by strengthening cash handling procedures and reconciliation systems.

Operations Management Project Reporting Workflow Optimization Financial Reconciliations Cash Handling Client Communication

Administrative Assistant

Playville Planet

Jan 2023 - Jan 2024 (1 year)

Managed high-volume client communication (100+ weekly inquiries) with strong satisfaction outcomes. Streamlined administrative processes to improve task turnaround time by 25% and supported internal communication across departments.

Client Communication Data Entry Administrative Support Workflow Optimization Task Management CRM Tools

Sales & Administration Clerk

Brides World

Jan 2021 - Jan 2023 (2 years)

Processed daily sales transactions with consistent accuracy and supported stock tracking and administrative coordination. Helped improve customer experience and contributed to repeat business.

Stock Tracking Administrative Coordination Data Entry Customer Support Time Management

Front Office Clerk

Young Women Development Trust (YWDT)

Jan 2019 - Jan 2020 (1 year)

Supported data collection and reporting for projects, contributing to a 15% increase in engagement. Handled 100+ weekly customer inquiries via phone and email while maintaining strong satisfaction levels.

Data Collection Reporting Record keeping Client Relations Attention To Detail