Open to opportunities

Fatma Mutema

@fatmamutema

Message

Dedicated virtual assistant providing reliable customer support and organized administrative coordination.

Zimbabwe

Message

What I'm looking for

I’m looking for a fully remote role where I can support customers confidently, manage scheduling and inboxes, and keep records accurately—working independently with clear goals and a responsive team.

I’m a tech-savvy Virtual Assistant focused on customer support, call center operations, and administrative coordination. I’ve handled high volumes of customer inquiries, supported application and account-related questions, and maintained accurate customer records in CRM systems.

I’m known for strong English communication and for working confidently with diverse clients across different time zones. From managing digital communication to processing orders accurately with POS systems, I bring a highly organized, independent work style that performs well in fully remote environments.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Simple Finance Solutions

Apr 2024 - Dec 2024 (8 months)

Handled high volumes of customer inquiries, supporting applications and resolving account-related issues. Maintained accurate CRM records and resolved complaints while supporting client satisfaction.

Customer Support Call Center Operations CRM Management Application Support Complaint Resolution Data Entry Problem Solving

Waitress

Rocomamas

Jan 2022 - Jan 2023 (1 year)

Managed customer inquiries, processed orders and payments accurately using a POS system, and handled complaints professionally. Coordinated with kitchen and front-of-house teams to deliver efficient service while maintaining accurate order and transaction records.

Customer Service POS systems Order Processing Complaint Handling Kitchen Coordination Record keeping Multitasking Attention To Detail