Open to opportunities

Flávio Mendonça

@flviomendona

Message

I streamline operations, administrative workflows, and customer support for growing businesses.

Zimbabwe

Message

What I'm looking for

I'm looking to support entrepreneurs or growing businesses by owning administrative workflows, improving processes, organizing operations, and delivering professional customer support.

I help entrepreneurs and growing businesses stay organized, improve daily operations, and deliver exceptional customer experiences.

I've built a Google Sheets dashboard that replaced a previous reporting process, making information easier to analyze and improving operational visibility. I also support business owners directly by organizing workflows and improving internal processes.

I manage 30–50 customer interactions each day while handling administrative operations, documentation, shipping coordination, reporting, and workflow organization.

I resolve complex customer situations with empathy, professionalism, and practical problem-solving. I bring clear communication, attention to detail, reliability, fast learning, and a proactive commitment to quality.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Self Employed

Provides administrative support, customer service, and operational assistance to entrepreneurs and growing businesses. Built a Google Sheets dashboard to replace previous reporting processes and manages 30-50 customer interactions daily.