Odinakachi Nwafor
@odinakachinwafor
I resolve customer issues and guide international students through complex admissions journeys.
NigeriaWhat I'm looking for
I've supported customers at Sterling Bank and guided prospective students for Edinburgh Napier University through Carlton Consult, resolving complex concerns across phone, email, chat, and social media.
At Sterling Bank, I managed customer inquiries, escalations, account reconciliation, and transaction issues, handling 100+ cases daily while training agents and mentoring peers. I was recognised as a Top-Performing Agent at Head Office for service, problem-solving, and consistency.
In my current role, I help students navigate applications, course choices, visa requirements, deposits, offers, and Pre-CAS interviews while building trusted relationships with applicants and agents across West Africa.
Experience
Work history, roles, and key accomplishments
Student Recruitment Advisor
Carlton Consult Limited
Sep 2024 - Present (1 year 11 months)
Serve as the primary point of contact providing empathetic support via email, phone, and chat. Guide students through applications, resolve concerns, and mentor clients for visa and Pre-CAS interviews.
Customer Care Team Lead - Reconciliation Officer
Sterling Bank
Jan 2024 - Aug 2024 (7 months)
Served as key liaison between customers and financial systems, ensuring account accuracy and satisfaction. Conducted reconciliations, resolved complaints, and collaborated with back-office teams.
Customer Experience Management Personnel
Sterling Bank
Mar 2022 - Dec 2023 (1 year 9 months)
Led customer experience operations, managing inquiries, escalations, and team support. Used core banking systems and CRM tools to manage customer journeys and track resolutions.
Education
Degrees, certifications, and relevant coursework
Nexford University
Master of Business Administration, Financial and Blockchain Analysis
2023 - 2024
Grade: Distinction
MBA in Financial and Blockchain Analysis with Distinction.
Michael Okpara University of Agriculture, Umudike
Bachelor of Science, Economics
2014 - 2018
Grade: Second Class Upper Division
B.Sc. in Economics with Second Class Upper Division.
StarLight Model Academy
West African Senior School Certificate, General Studies
2007 - 2012
Grade: Distinction/Credits
Completed WASSCE with Distinction/Credits.
Pilgrims International Academy
First School Leaving Certificate, General Studies
2004 - 2007
Grade: Credit
Completed First School Leaving Certificate with Credit.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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