Victoria Abiodun

At Sterling Bank Plc, I manage customer enquiries, service requests, and operational issues, while supporting onboarding and helping customers navigate banking services. I use CRM and core banking systems to document interactions, track requests, and maintain accurate records.

I contributed to a 30% reduction in average query resolution time through improved coordination, follow-up, and workflow management, and achieved customer satisfaction ratings above 80%. I also support new team members with training on CRM systems, customer service procedures, and operational workflows.