Open to opportunities

Ezihe Ogbonnaya

@eziheogbonnaya

Message

I am a customer-focused relationship manager with conflict-resolution expertise.

Nigeria

Message

What I'm looking for

I seek a customer-focused role in a collaborative, diverse organization where I can apply relationship management, conflict-resolution, and leadership skills to improve service delivery, mentor teams, and grow into greater responsibility.

I am a dynamic, results-oriented customer service professional with strong expertise in relationship management, conflict resolution and diplomacy.

At Sterling Bank Plc I delivered exceptional customer service, resolved complex inquiries, built and maintained stakeholder relationships, collaborated across teams to streamline processes, and trained and mentored junior staff to improve performance.

I hold a Bachelor of Arts in Mass Communication (Abia State University, 2019) and I bring strong communication, cross-cultural competence, and organizational skills to roles that value service excellence and team leadership.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sterling Bank Plc

Delivered exceptional customer service, resolving inquiries and complaints promptly while building strong relationships with customers and diverse stakeholders. Trained and mentored junior staff and collaborated with internal teams to streamline processes and improve service delivery.