CHRISTINE OLAROTIMI

I’m an empathetic Customer Support Representative with experience assisting customers professionally through email, live chat, and phone. I resolve enquiries, complaints, service requests, and escalations while keeping accurate records and delivering timely follow-up.

At Corona Schools' Trust Council, I handle multiple customer interactions simultaneously, investigate concerns, and escalate complex or urgent matters to internal teams. I clearly communicate next steps, expected timelines, and updates, while maintaining 95%+ Customer Satisfaction (CSAT) and strong written communication.

Previously at Stanbic IBTC Bank Plc, I supported customers through inbound and outbound channels, managing 100+ enquiries daily. I achieved 95%+ Quality Assurance (QA), maintained 90%+ First Call Resolution (FCR), and handled complaints and payment dispute investigations with third-party processors where needed.

I’m driven by quality and accountability—I’ve been recognized as a Top Performer in 2021, 2023, and 2024, received the CEO’s Team of the Year Award in 2020, and ranked in the 99th percentile in Customer Success Assessment (TestGorilla) in 2025.