Adebola Omolekan
@adebolaomolekan
Diligent customer service representative with strong communication skills.
NigeriaWhat I'm looking for
I am a dedicated customer service representative with extensive experience in resolving customer inquiries and enhancing customer satisfaction. My journey began at Remdemos Resources Limited, where I honed my skills in client support and relationship building. I have since worked with reputable organizations like Sterling Bank, Clever Books, and Asaptickets, where I successfully managed customer complaints and provided tailored solutions to meet their needs.
Throughout my career, I have developed a strong proficiency in CRM software such as Zendesk, Hubspot, and Salesforce, which has enabled me to track customer interactions effectively and analyze data to improve service delivery. My academic background, including a B.Sc in Economics and ongoing M.Sc in Public Relations and Management, complements my practical experience, equipping me with the skills necessary to thrive in fast-paced environments while maintaining a positive attitude and strong problem-solving capabilities.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Asaptickets
Jan 2022 - Present (3 years 5 months)
Currently working as a Customer Service Representative, responding to inquiries via phone, email, and chat. Responsible for resolving issues, managing complaints, and providing accurate solutions to ensure high customer satisfaction. Utilizes CRM software to track interactions and collaborate with internal teams to enhance customer experience.
Customer Service Representative
Clever Books
Nov 2019 - Nov 2021 (2 years)
Worked as a Customer Service Representative, handling complaints and providing solutions to ensure customer satisfaction. Engaged with customers via email and phone, made product recommendations, and provided after-sales support to enhance loyalty.
Customer Service Officer
Sterling Bank
Apr 2017 - Sep 2019 (2 years 5 months)
Served as a Customer Service Officer, engaging in business negotiations and providing a range of banking services. Ensured compliance with policies, maintained customer relationships, and prepared reports for executives.
Customer Care Agent (Intern)
Remdemos Resources Limited
Nov 2015 - Mar 2016 (4 months)
Interned as a Customer Care Agent, providing support to clients and handling cold calls. Focused on building relationships and ensuring customer needs were met throughout the sales cycle.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Science, Public Relations and Management
Currently pursuing a Master of Science in Public Relations and Management, focusing on effective communication strategies and management principles.
OCOxford Home Study Centre
Certificate, Customer Service
2021 - 2021
Completed a Certificate in Customer Service, enhancing skills in customer interaction and service excellence.
University of Ilorin
Bachelor of Science, Economics
2013 - 2017
Earned a Bachelor of Science in Economics, gaining a solid foundation in economic theory and its applications.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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