At United Capital Plc, I follow up on customer requests and complaints, escalate unresolved issues, and help ensure full resolution. I also review customer service interactions across phone, email, and digital channels for compliance with service standards and organizational policies.
I prepare reports for Asset Management and Securities, monitor ticket handling against SLAs, and support the review of departmental procedures. Earlier, at Sterling Bank Plc, I logged disputes using CRM and Extra Switch and coordinated with internal teams on customer concerns.
