Oceane Malepa
@oceanemalepa
I support customers with shipments, service inquiries, and accurate documentation.
MauritiusWhat I'm looking for
I'm supporting customers at DHL Global Forwarding Mauritius with service inquiries, shipments, and documentation. I handle requests across email, phone, and system platforms while maintaining accurate data entry and compliance with company procedures.
I've contributed to sales and service initiatives by identifying customer needs, resolving issues clearly, and collaborating with cross-functional teams to deliver seamless customer service.
Previously, I created positive experiences for international guests and families as a Kids Club Entertainer at Ocean Creek Hotel, prioritising children's safety, activity coordination, and daily records.
My sales assistant experience strengthened my ability to recommend suitable products, handle transactions accurately, and provide friendly, personalised service during busy periods. I communicate fluently in English, French, and Mauritian Creole.
Experience
Work history, roles, and key accomplishments
Assists customers with service inquiries, shipments, and documentation while maintaining professionalism. Handles customer requests via email, phone, and system platforms, ensuring data accuracy and compliance.
Kids Club Entertainer
Ocean Creek Hotel
Oct 2023 - Dec 2023 (2 months)
Ensured safety and well-being of children in a hospitality environment. Delivered engaging experiences for international guests and supported daily operations by maintaining activity records.
Sales Assistant
Local Flower Shop
Oct 2022 - Dec 2022 (2 months)
Assisted customers and recommended suitable products based on needs. Collaborated with colleagues on daily tasks, stock handling, and customer service during busy periods.
Education
Degrees, certifications, and relevant coursework
Human Resource Management Course
Certificate, Human Resource Management
Completed a Human Resource Management course with a certificate of attendance.
Cambridge A-Level
A-Level, Accounting, Sociology, French
Completed Cambridge A-Levels in Accounting, Sociology, and French.
Alliance Française
Certificate, French
Attended Alliance Française, likely for French language studies.
Availability
Location
MauritiusAuthorized to work in
Job categories
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