Obi Nnorom
@obinnorom
I recover loans, support customers, and strengthen collections operations through proactive communication.
NigeriaWhat I'm looking for
I'm currently recovering outstanding debts at Direct Bridge Nigeria Limited, using customer databases, skip tracing, and practical repayment options to support collections.
Previously, I handled collection and recovery work at Branch International and Lendo Africa, where I made outbound calls, implemented recovery strategies, monitored overdue accounts, and worked to reduce non-performing loans.
My experience also includes customer service and direct sales at Trade Connect Nigeria and Susu Microfinance Bank. I've managed customer enquiries, updated customer databases, generated interest in products and services, and maintained knowledge of loan products and programs.
I'm organized, proactive, and comfortable as a first point of contact. I bring accurate record-keeping, complaint resolution, clear communication, and a calm approach to challenging situations.
Experience
Work history, roles, and key accomplishments
Recovery Officer
Direct Bridge Nigeria Limited
Feb 2021 - Present (5 years 6 months)
Track customers who owe the organization using available databases, maintain contact with debtors, and initiate debt collection processes. Provide viable payment options to debtors and maintain customer policies and procedures.
Collection/Recovery Officer
Branch International
Jan 2020 - Feb 2021 (1 year 1 month)
Made outbound collection calls to debtors and reduced non-performing loans. Devised and implemented recovery strategies on a case-by-case basis and worked with the credit and recovery manager to identify root causes of loan defaults.
Loan Recovery Officer
Lendo Africa
Jan 2018 - Aug 2019 (1 year 7 months)
Developed and implemented loan recovery processes, handled incoming calls, and sent emails and bulk SMS to defaulters. Monitored accounts to ensure loan obligations were current and contacted overdue account holders for payment.
Call Center Agent
Trade Connect Nigeria
Jan 2017 - May 2017 (4 months)
Generated customer interest in services or products and provided personalized customer service. Managed and updated customer databases with the status of each customer.
Loan Collector/Direct Sales Agent
Susu Microfinance Bank
May 2015 - Aug 2016 (1 year 3 months)
Responded to customer inquiries and generated interest in products. Administered mortgage and specialized loan products, conducted interviews for applications, and assisted with loan services and customer phone calls.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University of Agriculture Umudike
Bachelor of Agriculture, Agric-Business Management
Pursued a Bachelor of Agriculture in Agric-Business Management, graduating in 2016.
Lagos City Senior College
Senior Secondary School Certificate, General Studies
Completed senior secondary education, earning a Senior Secondary School Certificate in 2007.
Mobolaji Bank Anthony Junior Secondary School
Junior Secondary School Certificate, General Studies
Completed junior secondary education, earning a Junior Secondary School Certificate in 2003.
Command Children School
Primary School Certificate, General Studies
Completed primary education, earning a Primary School Certificate in 2000.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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