Opeyemi Adewunmi
@opeyemiadewunmi
Result-driven Collection Specialist with 5+ years reducing NPLs and improving recoveries.
NigeriaWhat I'm looking for
I am a result-driven Collection Specialist with over five years of experience resolving outstanding loan accounts and reducing non-performing loans (NPLs).
I have implemented targeted collection strategies, streamlined loan recovery processes, and optimized communication channels to increase customer responsiveness and cooperation.
My work history includes roles at Fintrade, Finnew Fintech, and Henk Fintech where I achieved measurable improvements: a 25% reduction in NPLs, a 20% decrease in average handle time for recoveries, and high resolution rates for complex debt cases.
I bring strong customer-service skills, negotiation ability, and data-informed reporting to roles where I can drive recoveries, reduce delinquency, and contribute to organizational goals while continuing my professional development.
Experience
Work history, roles, and key accomplishments
Collection Specialist
Fintrade
Oct 2023 - Present (2 years)
Make outbound calls to secure payments, negotiate balances, establish payment plans, and monitor compliance to reduce outstanding debts and improve recovery rates.
Customer Service Representative
Greenmaple Ltd
Jul 2021 - Jun 2022 (11 months)
Handled high volumes of inbound calls, resolved customer queries, and supported payment collection from dormant and defaulting customers to improve recovery engagement.
Collection Officer
Finnew Fintech
Feb 2019 - Oct 2020 (1 year 8 months)
Recovered outstanding loan accounts, implementing targeted collection strategies that reduced NPLs by 25% and decreased average handling time by 20%.
Loan Recovery Officer
Henk Fintech
Jan 2018 - Jan 2019 (1 year)
Resolved 95% of complex debt cases, streamlined recovery processes to cut recovery time by 20%, and reduced delinquency rates by 25%.
Teacher
Divine Scroll Private School
Oct 2016 - Mar 2017 (5 months)
Designed individualized lesson plans, used behavior modification and positive reinforcement to keep students on task and support learning progress.
Supervisor
TUC Transportation
Sep 2014 - Aug 2016 (1 year 11 months)
Streamlined loading/unloading and driver schedules to increase daily delivery capacity by 15%, implemented safety training, and improved employee retention by 20%.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic, Ikorodu
Higher National Diploma, Accounting
Completed an HND in Accounting with coursework focused on accounting principles and financial reporting.
DS Adegbenro Polytechnic, Ewekoro
National Diploma, Accounting
Completed an ND in Accounting covering foundational accounting practices and introductory finance topics.
Availability
Location
NigeriaAuthorized to work in
Job categories
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