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Richard Cole

@richardcole

Message

Loan collector at Kuda Microfinance Bank following up on overdue overdraft repayments and outstanding accounts.

Nigeria

Message

At Kuda Microfinance Bank, I contact customers about overdue overdraft repayments, communicate payment expectations, and follow up on outstanding accounts.

Previously, I followed up on overdue repayments at FairMoney Microfinance Bank and supported debt recovery at Mwanga Limited through customer contact, repayment reminders, and account records.

My earlier work included administrative support at Legacy Hotel and Suite and field monitoring and enumeration assignments. I hold an HND and an ND in Business Administration from D.S. Adegbenro ICT Polytechnic.

Experience

Work history, roles, and key accomplishments

Current

Loan Collector

Current

Kuda Microfinance Bank

Jan 2023 - Present (3 years 10 months)

Contacted customers regarding overdue overdraft repayments and followed up on outstanding accounts. Communicated payment expectations professionally and supported loan recovery activities.

Loan Collections Debt Recovery Client Communication Payment Follow Up Account Follow up Record keeping

Account / Debt Recovery Officer

Mwanga Limited

Jan 2022 - Dec 2022 (11 months)

Supported debt recovery through customer contact, repayment reminders and account follow-up. Communicated with customers to understand repayment delays and encourage resolution.

Debt Recovery Client Communication Payment Reminders Account Follow up Record keeping Payment Follow Up

Loan Collection Specialist

FairMoney Microfinance Bank

Jan 2022 - Dec 2022 (11 months)

Followed up with customers on overdue repayments and discussed available next steps. Handled customer conversations professionally while supporting collection targets and procedures.

Loan Collections Client Communication Payment Follow Up Account Follow up Record keeping Debt Recovery

Enumerating Officer

National Home-Grown School Feeding Programme

Jan 2021 - Dec 2021 (11 months)

Collected and recorded field information as part of enumeration activities. Followed assigned procedures and supported accurate reporting of collected information.

Data Collection Record keeping Reporting Fieldwork

Independent Monitor – Yellow Fever Vaccination

World Health Organization

Jan 2021 - Dec 2021 (11 months)

Supported monitoring activities related to the yellow fever vaccination programme. Observed and reported field information in line with assigned monitoring instructions.

Monitoring Reporting Field Observations Data Collection

Assistant Administrative Officer

Legacy Hotel and Suite

Jan 2018 - Dec 2018 (11 months)

Supported routine administrative tasks and day-to-day office operations. Assisted with organising information, handling assigned documentation and supporting staff needs.

Administrative Support Documentation Office Operations Organizational Skills