rasheedat hassan

I’m an economist by training, and I’ve worked in customer service, finance and admin, and credit recovery roles for over eight years. I’m adaptable, self-motivated, and I focus on getting results through a strong work ethic and clear communication.

In my current role as a Customer Service Officer, I resolve account-related issues, identify customer needs, and recommend suitable products or services. I also support business development and customer acquisition, including customer due diligence and identity verification, while staying aligned with product management objectives.

Previously, as a Recovery Officer, I maintained comprehensive records of outstanding debts, devised plans to recover money owed, and located and contacted debtors. I regularly updated account status and databases, handled payments and reconciled transactions, and ensured compliance with legal obligations required for credit recovery.

I also bring administrative strength from my Administrative Assistant experience, including filling and documentation, and news writing and reporting. I’m proficient with CRM platforms like HubSpot and Zoho (basic knowledge), productivity tools like Microsoft Office and Google Workspace, and collaboration tools such as Slack, Zoom, and MS Teams.