At Mobility Physiotherapy Clinic, I answered patient and customer enquiries across phone, email, and digital channels, handling 30 contacts per day. I scheduled appointments and explained services and next steps, helping reduce missed appointments by 15% while maintaining a CSAT score of at least 90%.
I also followed up on appointments, concerns, and service requests, onboarded new patients, and maintained accurate records. I partnered with the Business Development team to manage the sales pipeline, nurture leads, and convert prospects into long-term clients.
At Stanel World, I assisted customers in person and by phone with product enquiries and service requests, serving 40 customers per day. I resolved complaints, with 85% resolved on first contact, and recorded customer feedback to support follow-up and service improvements.
At Interior Signature, I supported customers through phone, email, WhatsApp, and Instagram, tracking orders and service requests in CRM and helping reduce delivery delays by 15%. Earlier, as an In-Store Sales Representative at Roban Stores, I helped customers choose products, checked stock availability, and collected payments.
