Open to opportunities

Favour Oyibe

@favouroyibe

Message

Customer-focused service professional delivering results and strong client relationships.

Nigeria

Message

What I'm looking for

I am looking for a customer-focused role where I can use my communication, problem-solving, and teamwork skills to improve customer satisfaction and support business growth.

I am a dedicated customer service professional with over four years' experience in fast-paced retail and service environments in Nigeria, delivering timely complaint resolution and building lasting client relationships.

I have managed multi-channel customer inquiries, resolved complex issues in collaboration with internal teams, and supported sales through upselling and promotional activities that improved customer loyalty enrollment.

I am proficient with MS Office, accurate record-keeping, and multitasking under pressure, and I seek to contribute dependable communication, problem-solving, and teamwork to a customer-centric organization.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Motion Ride

Mar 2023 - Jun 2025 (2 years 3 months)

Managed multi-channel customer inquiries and resolved complaints promptly, improving service responsiveness and supporting order issue resolution for a taxi and car hire service.

Teamwork Customer Support Problem Solving Order Management Microsoft Office

Front Desk Officer

Roban Store Supermarket

Feb 2023 - Feb 2024 (1 year)

Welcomed and assisted customers, processed payments with 100% cash accuracy, and supported promotions that increased loyalty program enrollment by 30%.

Customer Service Cash Handling Point of Sale Sales Support Upselling Microsoft Office