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Ruth Elechi

@ruthelechi

Customer service representative who supported furniture sales at Brigher Furniture Company and resolved customer issues at Grandilo Technology.

Nigeria

Message

At Brigher Furniture Company, I assisted customers through the sales process, explained product details, and helped them make informed purchasing decisions. I also prepared sales quotations and processed orders accurately.

At Grandilo Technology, I followed up on open support tickets and handled customer complaints, working with technical, sales, and operations teams to resolve complex requests. Earlier, at Auto Motors Company, I scheduled appointments and recorded customer interactions and lead status in the CRM system.

Experience

Work history, roles, and key accomplishments

Sales Representative

Brigher Furniture Company

Apr 2025 - Aug 2026 (1 year 4 months)

Assisted customers throughout the sales process by providing detailed product information and helping them make informed purchasing decisions. Generated new sales opportunities through outbound calls, customer follow-ups, referrals, and proactive engagement with prospective clients.

Product Knowledge Sales Support Order Processing Cross Selling Upselling Customer Service Communication Skills Negotiation

Customer Support Agent

Grandilo Technology

Jan 2024 - Mar 2025 (1 year 2 months)

Followed up with customers on unresolved issues and open support tickets, providing regular updates and ensuring timely resolution. Handled customer complaints professionally, demonstrated empathy, and collaborated with technical, sales, and operations teams to resolve complex requests.

Troubleshooting Customer Service Complaint Handling Collaboration Communication Skills CRM Time Management

Telemarketer

Auto Motors Company

Feb 2022 - Dec 2023 (1 year 10 months)

Handled customer objections related to vehicle pricing, financing terms, and features using effective communication and negotiation techniques. Scheduled test drives and appointments while maintaining accurate records of customer interactions in the CRM system.

Telemarketing Objection Handling Negotiation CRM Appointment Scheduling Communication Skills Record keeping