At MR RETAIL STORE, I respond to customer inquiries in person and by phone, help with product selection, and coordinate service appointments. I schedule follow-up consultations and appointments, supporting a 95% customer retention rate through personalized service.
I also contact prospective clients through outbound calling campaigns, exceeding daily sales targets by 15%. I maintain CRM records to support Business Development Center objectives and data integrity.
Previously, at DD GADGET STORE, I responded to more than 50 inbound calls daily, shared technical product information, and helped customers make purchasing decisions. I scheduled appointments and tracked service availability.
At DD GADGET STORE, I also handled high-volume data entry and electronic payments, and contacted customers to resolve service issues. My work included conflict resolution and maintaining a 4.8/5.0 customer satisfaction rating.
