Nyeumazu Agwolo
@nyeumazuagwolo
Customer support specialist with 5+ years resolving high-volume complaints across email, phone, and social channels.
NigeriaWhat I'm looking for
I’m a customer support specialist with 5+ years of experience managing high-volume customer inquiries across email, phone, and social media. I’m known for resolving complaints quickly, delivering prompt, professional service, and maintaining strong product knowledge to guide customers accurately.
In my most recent role at LemFi (Resolution Unit), I handled high-volume inquiries and resolved 100+ weekly customer issues using Zendesk and Slack to track, escalate, and resolve concerns. Before that, at Gokada Rides Limited, I managed 300+ weekly inquiries and helped improve retention through follow-up systems, reducing churn by 6% while achieving a 95% customer satisfaction rating; earlier roles at Jumia Nigeria and U&U Electronics strengthened my call/email support, complaint handling, data accuracy, and reporting through tools like Salesforce, Google Workspace, Trello, and Asana.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
LemFi
Apr 2023 - Jan 2026 (2 years 9 months)
Managed high-volume customer inquiries across email and phone channels, resolving 100+ weekly issues related to transactions, accounts, and payments. Tracked, escalated, and resolved cases using Zendesk and Slack while delivering accurate product support to improve retention.
Customer Experience Officer
Gokada Rides Limited
Nov 2021 - Jan 2023 (1 year 2 months)
Handled 300+ weekly customer inquiries via phone and email while maintaining a professional and empathetic approach. Improved retention by introducing follow-up systems, reducing churn by 6%, and achieved a 95% customer satisfaction rating.
Customer Support Officer
Jumia Nigeria
Aug 2020 - Oct 2021 (1 year 2 months)
Provided customer support via calls, emails, and social media using CRM and Salesforce tools. Assisted with orders, complaints, and platform navigation, coordinating the customer journey from product discovery to checkout.
Customer Service Representative
U&U Electronics
Jan 2019 - Jul 2020 (1 year 6 months)
Managed 50+ daily calls, emails, and messages to improve response efficiency, and scheduled 20+ monthly meetings and appointments to avoid conflicts. Maintained 1,200+ digital records with high accuracy and prepared reports and correspondence to improve documentation turnaround time.
Education
Degrees, certifications, and relevant coursework
Redeemer's University
Master of Science, Communication and Media Studies
2023 - 2025
Completed an MSc in Communication and Media Studies at Redeemer’s University (Nov 2023–Oct 2025).
Adeleke University
Bachelor of Science, Mass Communication
2013 - 2017
Earned a B.Sc. in Mass Communication at Adeleke University (Oct 2013–Jul 2017).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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