Open to opportunities

Nyasha Mukuwanda

@nyashamukuwanda

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Customer service and HR professional focused on talent acquisition and employee experience.

Zimbabwe

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What I'm looking for

I seek roles where I can combine customer success and HR expertise to improve employee and client experiences, contribute to recruitment and onboarding, and work in collaborative, growth-oriented teams.

I am a dedicated customer service and human resources professional with over 7 years of experience supporting clients, resolving complex issues, and contributing to HR operations. I combine a people-first approach with strong communication and problem-solving skills to deliver service excellence.

Throughout my career I have provided high-volume customer support, managed escalations, and driven customer retention while using CRM systems like Salesforce, Zendesk, and HubSpot. I have supported end-to-end onboarding and product adoption as an independent consultant and client service officer.

In HR roles I have contributed to full-cycle recruitment, talent sourcing, onboarding, training coordination, and HR documentation. I have prepared HR reports, maintained accurate records, and participated in employee relations and disciplinary processes.

I hold an MSc in Strategic Management and Corporate Governance and a BSc in Human Resource Management, and I continuously seek opportunities to improve processes, build positive workplace culture, and support employee development.

Experience

Work history, roles, and key accomplishments

Human Resources Intern

Culturelligence

Sep 2024 - Sep 2025 (1 year)

Supported HR operations by sourcing and screening candidates, coordinating recruitment pipelines, and updating onboarding materials to improve hiring process efficiency.

Talent Sourcing Onboarding HR Documentation Employee Engagement Recruitment coordination Confidentiality

Human Resource Intern

ZINWA

Feb 2016 - Aug 2022 (6 years 6 months)

Supported full-cycle recruitment, coordinated training sessions, maintained HR records, and assisted with disciplinary documentation and monthly HR reporting.

Recruitment HR & Administration Employee Relations Training And Development Administration Records Management Contract Management

Independent Consultant

CMI

Feb 2016 - Aug 2022 (6 years 6 months)

Provided end-to-end customer onboarding and lead generation, improving client adoption and retention through CRM-driven outreach and timely issue resolution.

Customer Onboarding Lead Generation CRM Client Relationship Management Process Improvement Customer Support

Client Service Officer

EcoCash Holdings Pvt Ltd

Feb 2016 - Aug 2022 (6 years 6 months)

Delivered high-volume customer support for mobile money services, resolved complex escalations, and collaborated with teams to enhance service delivery and retention metrics.

Customer Support Escalation Management CRM Transaction Processing Client Relations Cross Functional Collaboration Reporting

Education

Degrees, certifications, and relevant coursework

Midlands State University

Master of Science, Strategic Management and Corporate Governance

Completed an MSc in Strategic Management and Corporate Governance at Midlands State University, focusing on advanced management and governance principles.