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Godknows Muzenda

@godknowsmuzenda

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Senior recruitment coordinator driving hiring efficiency, candidate quality, and customer satisfaction.

Poland

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What I'm looking for

I seek a role where I can improve hiring processes and candidate quality, lead training, and drive operational efficiency in an innovative, collaborative culture.

I am a results-driven business management professional specializing in recruitment, customer service, and operations, with a proven record of improving candidate quality and reducing time-to-hire. At AMS I boosted candidate quality by 30%, cut time-to-hire by 15%, ran 25+ training sessions, and managed 100+ active candidates while earning 95% positive feedback from hiring managers.

I combine technical proficiency in tools like Workday, Salesforce, HireVue and SQL (basic) with strong communication and leadership skills to resolve issues efficiently and optimize processes. I hold a Master’s in Management focused on smart and innovative business, have a track record of top performance in customer service roles, and seek to apply my expertise in an innovative, growth-oriented organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Recruitment Coordinator

Current

AMS

Aug 2021 - Present (4 years 10 months)

Improved candidate quality by 30% through enhanced screening and reduced time-to-hire by 15% via assessment process optimizations; managed 100+ active candidates and delivered 25+ training sessions boosting team performance 20%.

Recruitment Candidate Assessments Training Delivery Stakeholder Management & Compliance Data Driven Hiring

Customer Service Specialist

Majorel Polska

Aug 2020 - May 2022 (1 year 9 months)

Resolved Microsoft licensing issues with 85% satisfaction and reduced average resolution time by 15%, recognized as top performer for three consecutive quarters and lowered escalation rate by 20% through cross-functional collaboration.

Customer Support Technical Troubleshooting Zendesk Escalation Management Cross Functional Collaboration Problem Solving

Customer Service Professional

Sitel Polska

Aug 2019 - Jul 2020 (11 months)

Assisted Lyft customers resolving 50+ daily inquiries with a 95% resolution rate, reduced handling time by 15% and consistently exceeded monthly KPIs (110% average) while creating a knowledge base that cut common query times by 20%.

Customer Support KPIs Workflow Optimization Phone Support Performance Improvement Time Management Zendesk

Reservationist (Intern)

Holiday Inn Mutare

Processed reservations with 99% booking accuracy and developed a summer promotion that increased bookings by 15%; managed room inventory and pricing to maximize revenue opportunities.

Reserving Revenue Management Booking Accuracy Promotion Inventory Control Customer Service Attention To Detail

Education

Degrees, certifications, and relevant coursework

Bialystok University of Technology

Master of Science, Management

2017 - 2019

Grade: Distinction

Completed a Master's in Management with focus on smart and innovative business; thesis on Zimbabwe's national sustainable development strategy awarded Distinction.