Melisa Wawira
@melisawawira
I configure and support reliable networks, enterprise systems, and ICT equipment.
KenyaWhat I'm looking for
I've supported day-to-day ICT operations at the Ministry of Public Service and National Social Security Fund, configuring servers, switches, routers, printers, scanners, and enterprise systems.
I troubleshoot software, hardware, and network issues, maintain ICT assets, perform structured cabling, and provide technical support and user training to help teams work with fewer disruptions.
I'm familiar with SAP, SSPAS, EDMS, Oracle databases, cybersecurity measures, operating system upgrades, and software testing, and I bring a practical, detail-oriented approach to reliable IT support.
Experience
Work history, roles, and key accomplishments
IT Attachee
Ministry of Public Service
Sep 2024 - Nov 2024 (2 months)
Maintained ICT equipment inventory, configured servers and network devices, and performed cable crimping and testing. Provided technical support and user training to staff.
IT Attachee
National Social Security Fund
Jun 2021 - Sep 2021 (3 months)
Configured printers and scanners, troubleshot software and hardware issues, and installed new systems. Managed SSPAS and SAP systems and upgraded antivirus and operating systems.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture & Technology
Bachelor of Science, Information Technology
2022 - 2024
Pursued a Bachelor of Science in Information Technology, gaining hands-on experience in system configuration, network support, and hardware and software maintenance.
Jomo Kenyatta University of Agriculture & Technology
Diploma, Information Technology
2020 - 2021
Completed a Diploma in Information Technology, building a strong foundation in IT principles and practices.
Jomo Kenyatta University of Agriculture & Technology
Certificate, Information Technology
2019 - 2020
Earned a Certificate in Information Technology, covering fundamental IT concepts and skills.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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