Morgan Musibi

I’m a proactive, detail-oriented Information Technology Support Specialist with hands-on experience in system administration and IT support across healthcare and educational environments. I focus on “system availability, robust cybersecurity, and seamless user experiences,” while staying strong in system security, troubleshooting, network administration, and user guidance.

In my current role, I manage real-time data integrity with 98% accuracy, digitize physical delivery records into secure cloud-based systems, and run nightly audits to reconcile discrepancies with 100% verification. I also improved operational efficiency by introducing a streamlined classification protocol, helping reduce data entry lag and contributing to a 15% reduction in produce spoilage.

I bring a service mindset through helpdesk ticketing, issue escalation protocols, and ITIL-aligned service management. I’m comfortable working across Windows, macOS, and Linux, and I handle user access management, server management, and infrastructure support using Azure Cloud Solutions.

Beyond support, I strengthen decision-making with advanced analytics and documentation—building data validation workflows, producing accurate technical documentation, and using tools like Power BI and Tableau alongside ETL processes. I’m eager to contribute my continuous improvement mindset to a dynamic IT team focused on operational excellence.